Has a strong knowledge and understanding of CPI increases, escalations, recoveries, special charges, etc, Draft contracts as requested by managers within 24 to 48 hours of the request for review by the manager. The combined resume format combines the elements of the reverse chronological resume and functional resume types. The following is a sample resume for a seasoned General Manager seeking employment opportunities in the hotel management sector of the hospitality industry. ), Assist with marketing and commercial activities, responsible for POs’ creation, Gather, communicate, and dispatch information throughout the team, Generate reports and handle some ad hoc tasks, Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate, Implement company and franchise programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers, Prepare forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service, Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality, Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues, Monitor and maintain the Front Office systems and equipment to ensure their optimum performance, Management of operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation, Monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counselling and evaluations and delivering recognition and reward, Monitoring and assessing product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly, Initiating and implementing marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue, Recruiting, interviewing and training team members, Assist in preparing and executing annual property business plan, as directed by the General Manager. Assists in preparation and management of the hotel budget and ongoing forecasting efforts. Must have good listening skills with the ability to anticipate needs even before inquiry or request from Residence Owners, Ensures that resident and guest concerns are resolved in a professional and timely manner. Responsible for a smooth, efficient and professional operation of all departments. Here’s how to write a hotel manager resume that shows hospitality could be your middle name: 1. Ensure the guests' special culinary requests are met, Respond to unusual events or circumstances requiring high-level management attention and informs the VP and Executive Director of Food and Beverage, Director of Restaurants, and Director of Beverage of situations requiring his/her attention, Performs other restaurant side duties as requested by management and leadership team, Follows and executes the MGM Resorts, Primrose and PARK MGM service standards as outlined in training, Successful completion of Restaurant Training Program and testing is required, Bachelor’s degree in a related field, and/or equivalent work experience in Food & Beverage, At least 4 years of experience in the hospitality industry and previous experience in scheduling and staffing, At least 2 years of management experience in a high-volume or fine dining restaurant, preferably in a casino environment, Ability to identify / assess problems and situations, refer to applicable policies and guidelines, identify practical creative options and determine / develop / recommend appropriate courses of action, Working knowledge of three meal restaurant food preparation, Broad understanding of Food and Beverage division, budgeting, profit and loss statement, labor costs, food and beverage costs, and operation expenses, Develop and implement strategic plan and vision for the division consistent with the Sodikoff and Park MGM strategic vision, Provide leadership in the development and monitoring of fiscal budgets, division operations, and marketing strategies to produce both short term and long-term profitability for Park MGM and Bavette’s Steakhouse Las Vegas, Work closely with the Executive Chef in researching and creating new recipes as well as seasonal menus to satisfy guest preferences and expectations under supervision and approved in conjunction with the Executive Chef and Bavette’s direction. Takes responsibility to ensure departments meet the financial targets, Promotes/recommends continuous improvement suggestions including environment, people, processes and equipment/machinery, Assists in the development of procedures and methods which improve Safety, Quality, Timing, Cost and Motivation, Makes decisions within the scope of their responsibilities that are in the best interest of their departments, and Cosma/Magna, Communicates and reports Department(s) progress/results in achieving goals and on the regular operation of their departments to the General Manager, Complies with, supports and models Cosma Canada/USA’s operational procedures/policies, Employee Handbook, and Magna’s Employee’s Charter, Corporate Constitution, and Operational Principles, Ensures policies and procedures are created objectively, reviewed, approved, implemented and adjusted as required, Ensures that the Progressive Discipline process is being applied with the intention to be corrective and that it is equitable, fair and consistent by following policies, procedures and legislated requirements, Provides Leadership without discrimination and personal bias on any prohibited grounds as outlined in Human Rights legislation, Ensures confidentiality in all matters pertaining to both business and employee relations, Responsible to run a profitable division that will contribute to and support the long-term growth of the Employee Equity and Profit Participation Program, Conducts regular departmental meetings to communicate Safety, Quality, Timing, Cost and Motivation information and to promote involvement in issues affecting employees or their work areas, Conducts regular dialog sessions or small group meetings with employees to ensure issues/concerns are addressed in a timely manner, Participates in manpower requirements planning, overtime scheduling, and assists with capacity planning to meet future objectives, Supports, reinforces and participates in the Open Door Process by educating, supporting and promoting corporate initiatives (i.e. Challenge the team to utilize root cause problem solving methods, Challenge the team to continuously improve the quality standards of all products manufactured by DexSys and Tier I components used in the manufacturing of finished goods. Bring to life Burberry’s core values – Protect, Explore, Inspire, Implement processes to achieve store profitability goals, Develop store sales goals and business plans. - Select from thousands of pre-written bullet points. - Choose from 15 Leading Templates. Responds to guest concerns which arise on surveys when necessary. Discover your boundaries and push them. Accurate budgeting and forecasting of throughput and costs, drive to improve the cost efficiency of the operation, Create a working environment that is genuinely committed to ensuring “everyone returns home safely at the end of each day, every day”. Analyzes current training programs and adjusts as needed. Ensure follow up on serious Member complaints/concerns quickly and effectively, Collaborate with the General Manager in maximizing store sales and revenue to improvebusiness, Active benchmarking of competitor business and brand activities, Role model customer service, coaching Store Customer Advisors in developing long lasting relationships with customers, Maintain loyal Zegna customers at every opportunity, managing customer relationships and building solid relationships with customers, Seeking to provide and lead the sales team to provide service that delights the customer and takes action within a defined customer service framework, Develop an in in-depth knowledge of Zegna products to include composition, style and origin, Be the custodian of brand image and Store maintenance through Visual Merchandising and guaranteeing Store Customer Advisors image according to guidelines, Along with GM guaranteeing theexecution of Visual Merchandising Guidelines & Standards, Work in partnership with the GM to consistently raise the standard of the in-store team through active training, coaching and motivating Associates, increasing sales effectiveness and enhancing the customer experience, Assist GM in managing and resolving conflicts, taking disciplinary action as needed to ensure a healthy team environment, Partner with GM inrecruiting, selecting, hiring and training Store Associates, Support efficiency and effectiveness of daily sales activities as well as stock room management to prevent stock shrinkage, Collaborate with GM in achieving excellence in retail operations and company standards, Provides direction of daily activities of the Front Desk and Housekeeping Department, Ensure Guest Facility quality standards are maintained, Process daily and monthly sales reports, balance sales/collections against night audit and prepare daily bank deposits, Handles all direct billing, account billing and accounts receivable while tracking account balances, Prepare various daily, weekly and monthly reports, Relieve guest service agents for lunch break in the absence of reservationist, Assist Guest Service Agents during peak periods with reservations, guest inquiries and billing when necessary, Cover Housekeeping Supervisor position and Front Office in the event of sick calls, personal days, vacations or emergencies when necessary, Participate in the training of all staff and interns, Ensure that office and front desk supplies are sufficiently stocked, Instruct staff in work policies and procedures, Participate in operations meetings and Real Estate Management meetings in place of the General Manager, Oversee overall operations in the absence of the General Manager, Handle emergency calls from Guest Facility Staff during off-hours, Maintains good communications between all departments, Assist in supervising outside contractors, Maintain knowledge of the industry and perform other job related duties as required, Four-year Bachelor's degree required preferably in hospitality management, 5 years hospitality experience, minimum with 2 years in a supervisory role, Exhibits flawless appearance, presenting immaculate grooming and hygiene in accordance with Guest Facility Standards, Able to work quickly while maintaining high standards of quality in performance, Able to work independently with minimal supervision, Must be organized in his/her approach to completing tasks, Hire, supervise, train and develop all key management, golf operations and F&B staff, Manage all aspects of the club in the absence of the General Manager, Monitor guest experience across all departments and take appropriate action to ensure excellent customer service, Promote and sell membership and loyalty products along with club offerings and services, Sell and coordinate individual, group, member and tournament events, Assist the National Merchandise Manager with the ordering and display of merchandise in the pro shop, Process customer reservations for guests of the club, Manage all aspects of play including greeting, starting, pace of play, and safety on the course, Produce daily reports related to rounds, sales, etc. Plus, Preference for an Assistant General Manager, the one that will Guide you through section. 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